1.- GENERAL INFORMATION

This legal notice outlines the general conditions governing access to and use of the website https://www.vrsuite.cl/ (hereinafter referred to as "the Website").

The use of the Website confers upon the person using it the status of a user (hereinafter, the "User") and implies acceptance of all the conditions included in this Legal Notice, as well as the privacy policy.

The email address to contact MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL is reservas@vrsuite.cl ---- WhatsApp +56 983614265. You can also contact MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL by phone at +56 9 83614265.

2.- TERMS OF USE

By making a reservation through this website, the user enters into a direct contractual relationship with the booked hotel establishment, and there is no contractual relationship at any time between the user and the web provider.

Likewise, the client consents, by accepting the reservation, to the processing of their credit card details for the purpose of formalizing their reservation, as well as to their retention as a deposit and security for damages and additional expenses.

The user declares that they are of legal age and have sufficient legal capacity to acquire the services offered through the Website.

By using the Website, the user expressly accepts and fully and unreservedly adheres to each and every one of these Terms of Use:

Modifying the Website or its content is not permitted. Unauthorized or improper use, as well as any damages that may result from failing to comply with this obligation, will lead to the corresponding legal actions and, where applicable, liabilities derived from such actions.

Access to the Website and the use of the information contained therein are the sole responsibility of the user.

The sending of unsolicited bulk emails or spam to email accounts used on this website is prohibited.

Using this website for commercial purposes or inappropriately considering its intended purpose is prohibited.

The user may not copy, reproduce, transmit or distribute in any way the content of the website or the services that can be obtained through it. The user undertakes not to carry out a negligent, fraudulent or illicit use of the Website, as well as to not damage the image or rights of the user..

The user may not copy, reproduce, transmit, or distribute in any way the content of the Website or the services obtained through it. The user agrees not to make negligent, fraudulent, or unlawful use of the Website and not to damage the image or rights of MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL.

The user shall refrain from obstructing the functioning of the Website, impersonating other users or individuals, testing vulnerabilities, and, in general, any use contrary to the normal operation of the Website. The user may not access the Website in a way that damages, deteriorates, disables, or overloads the services and/or information provided.

The user accepts that MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL may cancel their access, account, or use of the Website if it determines that the user has acted contrary to these Terms of Use.

These Terms of Use shall be governed by Chilean law, and contracts with the user shall be conducted in Spanish or in other available languages selected by the user.

3.- USER CONTENT

The Website allows users to post comments or reviews about hotel establishments and other content. These comments or reviews will be published on the Website, making them accessible to any visitor.

The user is solely responsible for the content they post on the Website and agrees that such content does not infringe third-party rights, violate the law, morality, or public order, and does not include any type of advertising content.

MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL does not edit, select, control, guarantee, or approve user content. If a user believes that any content infringes their rights, they should contact MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL. However, MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL reserves the right to modify or remove any user content, in whole or in part, at any time and at its sole discretion.

The user is responsible for maintaining the confidentiality of their passwords and ensuring the accuracy of the personal data provided.

MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL is responsible for the processing and subsequent use of the data in accordance with data protection laws and applicable legislation.

4.- LIMITATION OF LIABILITY

The purpose of this Website is to provide users with various services and information related to MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL, as well as information on accommodations offered by hotel establishments.

The information displayed is provided by the hotel establishments, which have access to an extranet where they are entirely responsible for updating rates, availability, and other data shown on the Website.

The Website may contain links to other websites over which MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL has no control and, therefore, assumes no responsibility.

5.- INTELLECTUAL AND INDUSTRIAL PROPERTY.

All trademarks or distinctive signs contained on the Website are protected by law. Unauthorized use of the information contained on this Website may result in the exercise of legal actions and, if applicable, liabilities arising from such actions.

6.- SERVICE TERMS

The prices displayed on the Website are final prices based on the search criteria entered, including applicable taxes.

The accommodation provider is required to keep room availability and prices updated. However, overbooking or rate maintenance issues may occur. In such cases, the accommodation provider will notify the user in a timely manner to cancel the reservation and refund any amount paid, allowing the user to find alternative accommodation.

MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL will confirm the reservation by sending an email to the user, detailing the terms of the agreement. MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL will retain an electronic copy of the applicable contract terms for each reservation. However, the user should keep their own copy of the applicable terms for each transaction.

Please follow the instructions provided in the confirmation email if you need to cancel your stay. We recommend carefully reviewing the accommodation’s cancellation policy. If you cancel your reservation according to the accommodation’s policy, no charges will be applied to your card. If you cancel beyond the accommodation’s deadline or fail to notify them, the accommodation may charge a fee, usually equivalent to the first night's stay.

7.- MODIFICATIONS

MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL does not guarantee the absence of errors in Website access or content, nor that it is fully updated. However, it will make reasonable efforts to avoid errors and correct or update them as soon as possible.

MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL reserves the right to make changes to the Website without prior notice, including updates, corrections, modifications, additions, or deletions of content or design.

By this notice, MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL, hereinafter "the accommodation," based at Huerfanos 1400 Office 102-A, Santiago Centro, informs Website users of its privacy policy.

The use of the accommodation’s Website and any services incorporated within it implies full acceptance of the conditions stated in the published privacy policy.

A.- DATA COLLECTION

In accordance with current legislation, we inform you that the personal data requested in our forms will be included in a personal data file, whose responsible party and owner is the accommodation. By filling out any of the forms with the requested personal data and accepting its submission, you expressly authorize the accommodation to process or incorporate the personal data provided through these forms into its automated files, as well as any data generated in relation to your participation or use of the different services offered on this website.

Unless expressly stated otherwise at the time of collection, all personal data collected are mandatory for the management, maintenance, and control of our contractual relationship. Failure to provide such data will result in the inability to process your request or provide the contracted service. Personal data will only be collected for the purposes outlined in this Privacy Policy.

The user must fill out the forms with true, accurate, complete, and updated data, being the sole responsible for any direct or indirect damages caused to the accommodation or any third party due to filling out the forms with false, inaccurate, incomplete, or outdated data, or with third-party data. You agree to inform us of any modifications that may occur in your data, following the procedure established in section 4.

B.- PURPOSES OF DATA PROCESSING

The provided data will never be used for purposes other than those for which they were provided and will be immediately deleted once they are no longer needed for such purposes, unless a law requires otherwise.

Regarding the contractual relationship: Manage the reservation you make and process your request to register as a client of the accommodation and the subsequent business relationship. In cases where necessary, additional data may be collected, such as the guests' age or health data, if it is needed for the preparation of the stay (cribs for babies, food allergens, etc.).

Manage the obligations arising from the contracting of products or services provided by the accommodation.

Proceed with the collection of amounts due in cases of reservation cancellation outside the established deadlines, if applicable.

Regarding the legal obligations: of communication to public authorities, regulators, or government bodies that the accommodation must comply with under a law, legal regulations, or regulatory obligations.

Regarding the accommodation’s interests: Carry out commercial and/or advertising actions or communications related to products or services similar to those contracted with the hotel.

Conduct satisfaction surveys related to the products and/or services you have contracted, with the aim of evaluating your satisfaction and improving the hotel’s processes and services.

C. RECIPIENTS

In accordance with point 2, the accommodation may communicate your personal data to the following entities:

Public authorities, regulators, or governmental or jurisdictional bodies in cases where it is required by law, local regulations, or regulatoryobligations.

Third-party entities with which the accommodation has contracted services, including but not limited to: legal and/or accounting advisory services, providers of technological services, providers of IT services, etc.

D. RIGHTS OF THE INTERESTED PARTY

The consents given in the situations specified in this document may be revoked by you at any time, upon your simple request. Interested parties have the right to:

• Request access to personal data related to the individual
• Request its correction or deletion
• Request the limitation of its processing
• Object to the processing
• Request data portability

To do so, you must contact the accommodation by email at reservas@vrsuite.cl, WhatsApp +56 983614265, or by written and signed communication (attaching a copy of your ID or equivalent identification document) addressed to the data file manager, MARCELO IVAN VILLEGAS ACUÑA COMERCIAL EIRL, Huerfanos 1400 Oficina102-A, Santiago Centro.

E. DATA RETENTION/h3>

Your personal data will be retained for as long as the contractual relationship between you and the accommodation lasts, and as long as responsibilities may arise from the execution of the contractual relationship, as well as to comply with other legal obligations of the accommodation.

F. SECURITY

TThe accommodation has adopted the legally required levels of personal data protection security and has installed the means and technical measures within its reach to prevent the loss, misuse, alteration, and unauthorized access to the personal data provided.

G. COOKIES

By this notice, the accommodation informs users that it uses cookies when browsing through the different screens and pages of the website. The cookies used by the accommodation are stored on the user's hard drive but cannot read the data contained in it or read cookies created by other providers. The accommodation uses cookies to recognize users who have registered and offer them a better and more personalized service. They are also used to gather anonymous information about access data (date, time, minute, frequency, etc.) to measure some traffic parameters within the website and estimate the number of visits made, allowing the accommodation to focus and adjust its services more effectively. However, the user can prevent the generation of cookies by selecting the corresponding option in their browser. In this case, the website will remain operational, but without the advantages of personalization.

H. GOOGLE ANALYTICS

Our website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware corporation whose headquarters are at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies," which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted directly to and stored by Google on servers inthe United States. Google will use this information on our behalf for the purpose of tracking your use of the website, compiling reports on website activity, and providing other services related to website activity and Internet usage. Google may transfer this information to third parties when required by law or when these third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can refuse the processing of data or information by refusing the use of cookies by selecting the appropriate settings in your browser, however, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of information about you by Google in the manner and for the purposes set out above.

The accommodation reserves the right to modify its privacy protection policy at its discretion or due to legislative or jurisprudential changes. If the accommodation introduces any modification, the new text will be published on this page, where users can become aware of the privacy policy. In any case, the relationship with users will be governed by the provisions in effect at the time the website is accessed.